Terms of Use for Sentraal

Introduction
These Terms of Use (the “Terms”) govern your access to and use of the Sentraal app (the “App”) and the services available through the App (collectively, the “Services”). By accessing or using the App, you agree to be bound by these Terms and any additional terms to which you agree when using particular elements of the Services. If you do not agree to all of these Terms, do not access or use the App or the Services.

Ownership and License
The App and the Services are owned and operated by Sentraal and are protected by copyright, trademark, and other laws of Germany. Sentraal grants you a limited, non-exclusive, non-transferable, revocable license to access and use the App and Services for your personal, non-commercial use in accordance with these Terms.

Modification of Terms
Sentraal reserves the right to modify these Terms at any time, and such modifications shall be effective immediately upon posting of the modified Terms. You agree to review the Terms periodically to be aware of any modifications, and your continued access or use of the App and Services shall be deemed your conclusive acceptance of the modified Terms.

User Content
The Services may allow you to submit, upload, publish, or otherwise make available content, including but not limited to text, photographs, and videos (collectively, “User Content”). You retain all rights in and to your User Content, and you grant Sentraal a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, copy, modify, create derivative works based on, distribute, publicly display, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and [insert name or company]’s business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.

User Conduct
You agree not to engage in any of the following prohibited activities: (i) copying, distributing, or disclosing any part of the Services in any medium, including without limitation by any automated or non-automated “scraping”; (ii) using any automated system, including without limitation “robots,” “spiders,” “offline readers,” etc., to access the Services in a manner that sends more request messages to [insert name or company]’s servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser; (iii) transmitting spam, chain letters, or other unsolicited email; (iv) attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Services; (v) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (vi) uploading invalid data, viruses, worms, or other software agents through the Services; (vii) collecting or harvesting any personally identifiable information, including account names, from the Services; (viii) using the Services for any commercial solicitation purposes; (ix) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (x) interfering with the proper working of the Services; (xi) accessing any content on the Services through any technology or means other than those provided or authorized by the Services; or (xii) bypass

Account Deletion

We understand that preferences may change, and users have the right to control their personal information. To request the deletion of your account, please follow one of the methods below:

  1. Contact Support:
    • Send an email to support@wyvy.io with the subject line “Account Deletion Request.”
    • Please include your registered email address and any relevant details to assist us in processing your request promptly.
  2. In-App Deletion:
    • Access the profile tab within the app.
    • Click on the “Edit” option.
    • Select “Delete Profile” to initiate the account deletion process.

Note:

  • The account deletion process is irreversible. Once your account is deleted, all personal data and user information you have entered will be permanently removed from our system.
  • Please be aware that this action will result in the loss of any personalized settings, preferences, and data associated with your account.

For any questions or concerns related to account deletion, feel free to reach out to our support team.

Purchases.

Generally. From time to time, Sentraal may offer products and services for purchase (“in-app purchases”) through the App Store, Google Play Store, carrier billing, Sentraal  direct billing or other payment platforms authorized by Sentraal. If you choose to make an in-app purchase, you will be prompted to confirm your purchase with the applicable payment provider, and your method of payment (be it your card or a third-party account such as the Google Play Store or App Store (your “Payment Method”) will be charged for the in app purchase at the prices displayed to you for the service(s) you’ve selected as well as any sales or similar taxes that may be imposed on your payments, and you authorize Sentraal  or the third party account, as applicable, to charge you.

Auto-Renewal; Automatic Card Payment

If you purchase an auto-recurring periodic subscription through an in-app purchase, your Payment Method will continue to be billed for the subscription until you cancel. After your initial subscription commitment period, your subscription will automatically continue for an indefinite period of time, at the price you agreed to when subscribing unless you cancel your subscription before the renewal date. Your card payment information will be stored and subsequently used for automatic card payments in accordance with the Agreement.

Objections to a payment already made should be directed to Customer support if you were billed directly by Sentraal  or the relevant third-party account such as the App Store. You are also able to object by contacting your bank or payment provider, who can provide further information on your rights as well as applicable time limits. You may unconditionally withdraw your consent to automatic card payments at any time by going to Settings on Sentraal  or the relevant third-party account but be advised that you are still obligated to pay any outstanding amounts.

If you want to change or terminate your subscription, it is easiest to log in to your third-party account (or Via the Sentraal Store app, Go to Get Premuim> View Plans> Select the Plan > Cancel Subscription on Sentraal, if applicable) and follow the instructions to terminate or cancel your subscription, even if you have otherwise deleted your account with us or if you have deleted the Sentraal  application from your device. Deleting your account on Sentraal  or deleting the Sentraal  application from your device does not terminate or cancel your subscription; Sentraal  will retain all funds charged to your Payment Method until you terminate or cancel your subscription on Sentraal  or the third-party account, as applicable. If you terminate or cancel your subscription, you may use your subscription until the end of your then-current subscription term, and your subscription will not be renewed after your then-current term expires.

For our members who reside in Germany, you may terminate your subscription after it has been renewed with a notice period of one month, and your right to terminate for cause remains unaffected.

Additional Terms apply if you pay Sentraal  directly with your Payment Method. If you pay Sentraal directly, Sentraal may correct any billing errors or mistakes that it makes even if it has already requested or received payment. If you initiate a chargeback or otherwise reverse a payment made with your Payment Method, Sentraal  may terminate your account immediately at its sole discretion.

You may edit your Payment Method information by visiting Sentraal and going to Settings. If payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your Payment Method information, terminate or cancel your subscription, you remain responsible for any uncollected amounts and authorize us to continue billing the Payment Method, as it may be updated. This may result in a change to your payment billing dates. In addition, you authorize us to obtain updated or replacement expiration dates and card numbers for your credit or debit card as provided by your credit or debit card issuer. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer, or another provider of your chosen Payment Method. 

Refunds. Generally, all charges for purchases are nonrefundable, and there are no refunds or credits for partially used periods. We may make an exception if a refund for a subscription offering is requested within fourteen days of the transaction date, or if the laws applicable in your jurisdiction provide for refunds.

For subscribers residing in the EU or European Economic Area – in accordance with local law, you are entitled to a full refund without stating the reason during the 14 days after the subscription begins. Please note that this 14-day period commences when the subscription starts.

To request a refund:

If you made a purchase using your Apple ID, refunds are handled by Apple, not Sentraal. To request a refund, go to the App Store, click on your Apple ID, select “Purchase history”, find the transaction, and hit “Report Problem”. You can also submit a request at https://getsupport.apple.com.

If you made a purchase using your Google Play Store account or through Sentraal  directly: please contact customer support with your order number for the Google Play Store (you can find the order number in the order confirmation email or by logging in to Google Wallet) or Sentraal  (you can find this on your confirmation email). You may also mail or deliver a signed and dated notice that states that you, the buyer, are canceling this Agreement, or words of similar effect. Please also include the email address or mobile number associated with your account along with your order number. This notice shall be sent to: Sentraal , Attn: Cancellations, P.O. Box 10245, Berlin, Germany.

If you use your right of cancellation (except for purchases made through your Apple ID, which Apple controls), we will refund (or ask Google to refund) all payments received from you, without undue delay and in any case within 14 days of the date when we received notice of your decision to cancel the Agreement. We shall make such a refund using the same means of payment as used by you in the initial transaction. In any case, no fees will be charged to you as a result of the refund.

If you purchased a payment platform not listed above, please request a refund directly from the third-party merchant through which you made your purchase.

You cannot cancel an order for delivery of digital content that is not delivered on a physical medium if order processing has begun with your explicit prior consent and acknowledgment that you will thereby lose your right of cancellation.  That means that such purchases are FINAL AND NON-REFUNDABLE.

Pricing. Sentraal operates a global business, and our pricing varies by a number of factors. We frequently offer promotional rates – which can vary based on region, length of subscription, bundle size, and more. We also regularly test new features and payment options.